Privacy Policy

Effective Date: February 14, 2020

This Privacy Policy applies to personal and other information that may be collected when you interact with the Split Remedy Media enterprise, which consists of (a) Split Remedy Media, LLC and its subsidiaries, including their respective businesses and operations (collectively, “Split Remedy Media"); (b) businesses and operations managed or operated by Split Remedy Media; (c) websites owned, operated and managed by Split Remedy Media, including each website that links to this Privacy Policy, and (collectively, “Split Remedy Media Websites").

Protecting the privacy and security of your personal information is a priority at Split Remedy Media, and we believe that a single, comprehensive privacy policy that is straightforward and clear is in the best interests of our customers and our businesses.

Split Remedy Media reserves the right to modify or amend this Privacy Policy at any time. You will be notified of any material changes to this Privacy Policy which are less protective of customer information prior to such changes becoming effective. We may notify you of these changes by email reminders, by notice on this site, or by other acceptable means. Such modifications will only apply to information collected on, or after, the date of the modification.

Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information.

 

1. What is the personal information that we collect?

Depending on how you choose to interact with Split Remedy Media, we may collect personal information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, and other persistent identifiers that can be used to personally identify you. We may also collect other personal information regarding your interaction with Split Remedy Media Websites, Devices and Apps, including usage information, the items that you browse, purchase, download, read, watch and otherwise access, and your geographic location.

2. Why do we collect personal information?

We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programs that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information?"

Your personal information also allows us to communicate with you about marketing programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email.

3. How do we collect your personal information?

(a) Information that you provide to us

As a general matter, you can browse on the Split Remedy Media Websites without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in Section 3(b) of this Privacy Policy, including site analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies.

However, there are a number of circumstances in which you may need to provide us with your personal information.
The most common of these circumstances include:

  • Making a purchase or placing an order

  • Using Split Remedy Media Websites

  • Contacting customer service

  • Entering a sweepstakes or contest

  • Interacting with social networking sites

  • Publishing through Split Remedy Media

  • Signing up for promotional communications

For your convenience, we have provided a summary description of each of these circumstances below:

 

Making a purchase or placing an order

When you make a purchase or place an order in our stores, place an order online or purchase, download, rent or stream digital books, periodicals, and other digital content ("Digital Content"), you may need to submit personal information to us.

Using Split Remedy Media Websites

Split Remedy Media Websites may provide you with the ability to enter (either directly, or by authorizing Split Remedy Media to access the information from a third party such as a social networking site or application) certain information such as your contacts, calendar entries or photos, or images you may submit to us to help us locate products for you.

Contacting Customer Service

When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.

Entering a sweepstakes or contest

If you enter a sweepstakes or contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.

Signing up for promotional communications

If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.

(b) Information automatically collected

There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:

  • Web server logs

  • Cookies

  • Pixel tags or clear GIFs

  • Third party web analytics services

  • Targeted advertising

  • Geolocation, including general and precise location information

  • Social media sites

  • Business partners, contractors, and other third parties

For your convenience, we have provided a summary description of each of these circumstances below:

 

Web server logs

When you visit a Split Remedy Media Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Split Remedy Media Website; and the Internet address of the website from which you linked directly to the Split Remedy Media Website. We may also collect information regarding search queries run on the Split Remedy Media Website. We use this information to monitor the usage of the Split Remedy Media Websites and as necessary for our business.

Cookies

Like many online retailers, we and/or our third party providers use cookies to recognize you as you use or return to the Split Remedy Media Websites. This is done so that we can personalize and enhance your browsing and shopping experience. "Cookies" are small files that are placed in your browser to collect information about your activities on a Split Remedy Media Website. Cookies help us to: (1) speed navigation, keep track of items in your shopping bag and provide you with content that is tailored to you; (2) remember information you gave us so that you do not have to re-enter it; (3) determine the effectiveness of some of our and our third party partners' marketing efforts and communications; and (4) monitor the total number of visitors, pages viewed, and the total number of ads displayed.

Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.

Pixel tags or clear GIFs

We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear GIFs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and purchase statistics regarding items you buy following receipt of such marketing.

Third party web analytics services

We work with third party service providers, including but not limited to Adobe Analytics, Google Analytics, and Wix to help us better understand how you use the Split Remedy Media Websites. These third party service providers will place cookies in your browser to collect information such as how you were referred to the Split Remedy Media Website, how you navigate around the Split Remedy Media Website, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address, or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.

To learn more about the privacy practices of Adobe, you may review its privacy policy located here. To learn more about the privacy practices of Google, you may review its privacy policy located here. To disable the Google Analytics cookie and other third party web analytics service provider cookies, you can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.

Targeted advertising

We may partner with third party advertising networks that collect IP addresses, unique device identifiers (UDIDs), browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, web server logs and pixel tags on Split Remedy Media Websites, Apps, emails and on third party websites and emails. They use this information to provide you with advertisements that are customized to your particular preferences, including for companies that are not affiliated with us. You may see these advertisements on Split Remedy Media Websites and third party apps and websites, and across different devices you use. We may use this process to help us manage and improve the effectiveness of our marketing efforts. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit Split Remedy Media Websites, and to understand your opt-out choices, please visit the website of the National Advertising Initiative here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Please understand that Split Remedy Media does not control these third party cookies, and you should check the privacy policies of third party advertising networks to see whether and how it uses cookies.

Your Device or Apps you use

When you use a Device, we automatically collect information through the Device when it is connected to the Internet. For example, we may receive and collect information concerning device registration, operating system, settings, usage, firmware version, signal strength, search queries, network interaction, the name of the network from which you access the Internet, the Internet Protocol (IP) address of the device you are using, unique device identifiers (UDIDs), downloads, sideloaded content, configuration, or service information relating to any malfunction of the Device. This may include information regarding your activity on such Devices, such as books opened, date and time of use, time elapsed, page turns, bookmarks, annotations, or customer reviews.

Geolocation

In addition, to provide location-based services on Devices, Split Remedy Media and third party application providers may automatically collect real-time geographic location information or other location-based information about you and your Device. This information may be used to provide certain device or application functionality or to offer, provide and improve products and services.

Business partners, contractors, and other third parties

We may collect personal information and other information about you from business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorize third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with the Split Remedy Media enterprise.

4. How do we use your personal information?

Split Remedy Media uses your personal information across our enterprise to provide you with a superior customer experience and, as necessary, to administer our businesses. For example, we use your personal information to:

  • Provide you with products, services and information across the Split Remedy Media enterprise, including product and subject recommendations and other information, through emails from our businesses, and on the Split Remedy Media Websites and online interactive communities, your Devices, Digital Content, and display associated content and advertising;

  • Administer our programs;

  • To protect against deceptive and fraudulent activity;

  • Provide customer service online;

  • Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our products and services;

  • Administer sweepstakes, contests, promotions or surveys and provide appropriate notifications;

  • Communicate with you about special offers, events, or new products or services that may be of interest to you;

  • Customize and enhance the Split Remedy Media Websites and advertising;

  • Make communications necessary to notify you regarding security, privacy, and administrative issues; and

  • Manage our business.

5. With whom do we share personal information?

Protecting the privacy and security of your personal information is a priority at Split Remedy Media. Split Remedy Media shares your personal information with:

  • Other entities within the Split Remedy Media enterprise. Split Remedy Media owns and operates other operations and businesses and we may share your personal information with our other business units and operations, even if such business units or operations are sold.

  • Partners. We provide personal information to our partners that provide product and service offerings or technologies that we think may be of interest to you. Our partnerships may also result in products and services that allow you to publish Digital Content that may be shared with our partners. We may offer you the opportunity to opt-in to receive information from our partners, which may result in your personal information being shared with our partners. The use of your information by our partners and their vendors and contractors will be subject to the privacy policies of our vendors once such information is transferred.

  • Service providers, subcontractors and agents who perform services on our behalf. We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Split Remedy Media. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

  • Third party providers of products and services. These are third parties that provide products and services you may purchase or request from or through us. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Split Remedy Media. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

  • Third party membership programs. We work with certain third party entities to help them administer their own membership or rewards programs by providing them with purchasing information about their customers who make purchase from Split Remedy Media. We disclose only the information that is necessary to make these third party programs work and to support your membership in them. This information usually includes your name and e-mail address as well as the dollar amount of the purchases made at Split Remedy Media. We require such entities to obtain your consent before we provide them with this information, which they usually do as part of their own membership or participation rules.

  • Credit card companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions. Although Split Remedy Media treatment of this information is governed by this policy, the use of your information by the third party financial institutions and their vendors and contractors will be subject to their own privacy policies.

  • Law enforcement officials and as required by law. Split Remedy Media may release personal information to third parties when we determine, in our judgment, and without your consent, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; (c) establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, (d) protect the rights, property or safety of Split Remedy Media, our employees, our customers, users, or others; or (e) to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

  • Co-branded offerings. In some instances, we may offer a service or feature that is co-branded by Split Remedy Media and a third party company. If you provide information in connection with such co-branded service or feature, that information may be shared between Split Remedy Media and the third party. Although Split Remedy Media’s treatment of the information is governed by this policy, the third party's treatment of your information will be subject to the third party's privacy policy.

  • Other websites operated by Split Remedy Media. In some instances, we may operate a Split Remedy Media Website on behalf of a third party. If you provide information in connection with a Split Remedy Media Website operated by Split Remedy Media on behalf of a third party, that information may be shared between Split Remedy Media and the third party. Although Split Remedy Media’s treatment of the information is governed by this policy, the third party's treatment of your information will be subject to the third party's privacy policy.

  • Sales, mergers, and acquisitions. If Split Remedy Media becomes involved in a merger, acquisition, restructuring, reorganization, or any form of sale or other disposition of some or all of its assets, personal information and your transaction history may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice to you at your email address on file before any personal information is finally transferred and becomes subject to a different privacy policy. Such a transaction may involve us (i) retaining the right to continue to use transferred personal information in addition to the right of the transferee to use such information, and (ii) engaging in additional transfers of personal information (including new personal information) with the transferee from time to time following such a transaction.

  • Certain Digital Content providers. We may need to forward your name, email address, IP address, and shipping or billing address to certain content providers in connection with your order. The content providers may share this information with the applicable publisher and circulation auditors, and may use this information to fulfill your order and for other purposes. In these cases, the terms of the privacy policy of the publishers whose content you have purchased or downloaded will apply to you. If you do not wish to receive marketing communications from these publishers, you must contact the publisher directly.

  • Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

6. How do we protect personal information?

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

7. How do we respect your choices about your personal information?

You may choose to opt out from receiving marketing and promotional communications from Split Remedy Media at any time by following the instructions below.

  • At any time, a customer may choose to opt-out of the receipt of any promotional communications by clicking on the opt-out link provided at the bottom of each email and following the instructions, or by emailing Customer Service by clicking here.

 

Even if you opt-out of receiving promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.

Analytics & Targeted Advertising

You may choose to opt out of collection of automatically collected information, including cookies, Adobe Analytics, Google Analytics, Wix and targeted advertising, by following the instructions given in Section 3(b) above, or by using the functionality in your browser to reject cookies.

Accessing, correcting and deleting your information

You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Finally, you have the right to request that we delete your personal information. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

Please address written requests and questions about your rights to splitremedymedia@gmail.com. You may submit a request for a copy of the personal information that we hold about you.

California residents may be entitled to object, or opt-out, of having their information sold to third parties. If you are a California resident and would like to opt-out of having your information sold, please email a request by clicking this link. We do not discriminate against California consumers who exercise any of their rights described in this policy.

Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

8. Whom do I contact if I have questions or concerns?

If you have any questions about this Privacy Policy, please contact us at splitremedymedia@gmail.com.

9. What other information about Split Remedy Media’s Privacy Policy would I want to know?

Policies for Minors, including children under the age of 13

Split Remedy Media is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 13, including the Children's Online Privacy Protection Act of 1998.

Except as noted below : (i) our products and services are marketed for and directed towards purchase by adults or with the consent of adults; (ii) Individuals under the age of 18 ("Minors") are not permitted to use Split Remedy Media Websites without the supervision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to post personal information on the Split Remedy Media Websites; and (v) should we learn that someone under the age of 13 has provided any personal information to or on any of the Split Remedy Media Websites, we will remove that information as soon as possible.

If you are a parent or guardian who believes that your Minor under the age of 13 has submitted personal information or other information to us without your consent, please contact splitremedymedia@gmail.com. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide to you information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your child from its database and instruct our affiliates and third party partners to do the same.

If you are a Minor under the age of 18, you may request and obtain removal of certain content or information posted on Split Remedy Media Websites by sending an email to splitremedymedia@gmail.com with “Privacy Rights for Minors” in the subject line. Please be advised that our removal of your post(s) does not ensure complete or comprehensive removal of the content or information you have posted on Split Remedy Media Websites.

Data retention policy

We will retain your information as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Authorized Agent

You may use an authorized agent to submit a request to access your information, delete your information, or opt out of the sale of your information. To designate an agent for these purposes:

  1. You must provide us with a copy of a written and signed permission given to your authorized agent; and

  2. You must verify your own identity directly with us.

Your California Privacy Rights

California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization’s “business purpose” as those terms are defined under California law. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the "Contact Information" section below. We do not discriminate against California consumers who exercise any of their rights described in this policy.

 

Do Not Track Disclosure

Certain web browsers may provide an option by which you may ask your browser to inform websites you visit that you do not wish your activities to be tracked by cookies or other persistent identifiers, commonly called "Do Not Track Signals". Although Split Remedy Media Websites are currently unable to respond to Do Not Track Signals, you may opt out of tracking activities by following the instructions in this Privacy Policy to opt out of web analytics and behavioral advertising.

Important information about third party devices, ISPs, websites and applications

This Privacy Policy applies solely to information collected by the Split Remedy Media enterprise. Whenever you click on links and banners on any Split Remedy Media Website that take you to a third party website or you use, download or install third party software applications onto your Device, your use of those third party websites and/or software will be subject to the third party's privacy policies, not Split Remedy Media’s. Additionally, please note that when using Split Remedy Media Websites, third party mobile device manufacturers and internet service providers (ISPs) may collect personal information about you and your use of such third party products and services will be subject to the third party's privacy policies.

In addition, our website includes links to other websites whose privacy practices may differ from those of Split Remedy Media. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Information collected from visitors from outside the United States

If you are visiting a Split Remedy Media Website from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. Additionally, Split Remedy Media may transfer your personal information to other countries, for example because a server or third party service provider is located there. The data protection and privacy laws of other countries, including the United States, may not afford you the same level of protection as those in your own country. Split Remedy Media will take appropriate steps to protect your information.

By doing business or interacting with Split Remedy Media, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other facility locations selected by Split Remedy Media.

Terms of Use

Any dispute between you and us regarding the privacy of your personal information is subject to this Privacy Policy and the terms of use or terms of service applicable to our product or service you use, including limitation on damages, resolution of disputes, and application of the law of the State of New Jersey.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us by emailing splitremedymedia@gmail.com. You may also mail inquiries and concerns to: Split Remedy Media 330 Washington Street #279, Hoboken, NJ 07030.

Effective Date: February 14, 2020

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